Help center

To create an account:
1. Select Sign in|Register in the upper-right corner.
2. Click Create an Account.
3. Enter your name and email address.
4. Create a password and confirm it.
5. Click on Create Account.
6. We’ll send a confirmation email, click on the link to confirm your account.
If you don’t see the email, verify that you're writing the correct email and check your spam or trash folder. Please add our mail to your white list.

This account can also be used as a vendor account. See how to switch to a vendor account for more information.

You can sign in using your Facebook or Gmail account. If you continue with Facebook or Gmail, you will be redirected to their website and asked to grant permissions to recollect your data.

Before buying, you’ll need to set up your information on the Account section.

Buyer information
1. Go to My account in the Account section.
2. Select your state, city, and zip code.
3. Click Save.

Only local vendors will appear on your search.


Contact information
Select the options on how you will like to be contacted by vendors.
1. Go to Contact information in the Account section.
2. Select the checkbox to turn on the options in which you would like to be contacted.
• Email address
This option can’t be changed, modified or uncheck. Directly through our site, you will get a notification by email to alert you about your orders and messages.

• Phone and text message
When activated, vendors can contact you directly. This information will be available to vendors that received an order from you.

3. To turn off phone or text message, deselect the checkbox.
4. Click Save.

Delivery
To add a new address:
1. Go to Delivery in the Account section.
2. Enter the name and address of the delivery.
3. Click Save.

To change the default address:
1. Go to Delivery in the Account section.
2. On the address, click on the checkbox Default to set it as the primary address.
3. Click Save.

To delete an address:
1. Go to Delivery in the Account section.
2. Click on the trash icon to delete the address.
3. Click Save.

Your account can be used as a buyer or vendor. To switch to a vendor account, you must have a membership plan.

To acquire a membership:
1. Log in to your Account.
2. Click on your name, in the upper-right corner, then click selling plan.
3. Click on the membership plan that fits your business.
Before acquiring your membership, we suggest checking our available Category - product list.
4. A popup window will appear.
5. Enter your debit/credit card information.
6. Click Pay.

You’ll receive an email with your confirmation.

To switch to a vendor account:
1. Log in to your Account.
2. Click on your name, in the upper-right corner,
3. Click switch to vendor.

To switch back to your buyers account, repeat the same process and click on switch to buyer.

To change your password:
1. Log in to your Account.
2. Go to Account information in the Account section.
3. Click on Update.
4. Enter your new password and confirm it.
5. Click Save.

If you forgot your password, follow these steps to reset your password:
1. Select the Sign in|Register button in the upper-right corner.
2. Under the Sign In button, click on Forgot password?
3. Enter the email address associated with your Farmers’ Market Drop account.
4. Click Send Password Reset Link
5. You’ll receive and email with a link to set a new password.
6. Enter your new password and confirm it.
7. Click set password.

1. Log in to your Facebook account
2. Go to Settings & Privacy
3. Click on Apps and Websites4. You’ll see the log in as OAuht Farmers

Note: Facebook is a third-party service, for current information about Facebook, please visit their Help Center www.facebook.com/help

Vendors and buyers can cancel an order while delivery status it's as pending. If the delivery is scheduled you have to contact the vendor to cancel the order. *Late cancellation charges might apply.

To cancel an order:
1. Go to the Orders section.
2. On the order, click on cancel.
3. An alert will appear to confirm your cancelation.
4. Click on Yes, cancel.

You can expect a refund from 2 to 5 business days, refunds are done directly by the vendor. A late cancellation fee might apply, you will receive a payment notification by email

1. Go to the Orders section.
2. On the order, click on Add review.
3. A pop up will appear.
4. Select the number of stars to rate the vendor and write your experience according to the field.
5. Click Save.

The email registered can not be changed or modify.

As a buyer, you don’t have a subscription you can close your account at any time.

If the order hasn't been processed yes; Just click on the cancel button on the order you want to cancel. If the delivery status of the order has a date and hour, you'll have to contact the vendor directly for cancelations.

If you cancel the order before its being delivered yes. All sales are final upon delivery.

Yes, you can use the report button that’s on the product.

Please report this so we can let the vendor know and make the changes necessary to make your experience easier.

Yes, the vendor will see your delivery information to make the drop.

All sales are done directly to each vendor.

You can report directly to the vendor.

When you buy, you're buying directly to a local vendor, our website will create an individual order for every vendor that you’re buying from.

Yes, you're buying from different vendors.

1. Verify that you're writing the correct email
2. Check your spam or junk mail.
If you're using a personal email please check your server settings and add farmersmarketdrop.com to your white list or ask your IT department to add it. This will ensure the delivery of future emails

If you don’t get a confirmation email, try using an alternative register form like Gmail or Facebook.

Our website has installed the SSL security protocol and all payments are processed by Square, who offers encrypted payments to protect from hackers or other dangers. For additional information please visit squareup.com

The vendors determine their delivery areas, by selecting your location/city you will see the products available to you.

Only if the vendor has your location in its delivery range. We don't support sales outside the delivery areas of the vendors.

When you create an account, you’ll receive an email to confirm that its your email. Click on the link click on the link to confirm and activate your account.

In addition, through our site you will get a notification by email to alert you about new orders and messages from buyers.
Please add our mail to your white list. noreplay@farmersmarketdrop.com

To subscribe to our mailing list pleas check your mailing preferences in the account area.

When five vendors register the same farmers’ market it will be added to our database. Becoming available as a location in your store.

You can cancel your Farmers Market Drop Membership anytime by visiting the Your Account section under billing and subscription Settings. You will have access to your Farmers Market Drop Membership until the end of that subscription cycle, and your final day of access will be identified in the Your account. After your Farmers Market Drop membership has ended, your store and products will not be shown on the Farmers Market Drop Listing, and you will no longer have a Membership fee added to your payment account. There is no added fee for canceling your membership.

Farmers Market Drop. Will automatically renew your membership at the end of the billing cycle, unless you choose to not use the auto-renew option for your membership and set it to manual.

You are responsible for collecting and paying any taxes associated with using and making sales through Farmers Market Drop. Upon adding your products, you will have the option to add the taxes that your products are accountable for according; Federal, State, City, or locality. The percentages of the tax you add, will be automatically added to the final product price.

The vendor acknowledges that all payment related issues must be addressed directly to Square. Farmers Market Drop provides the platform for the Vendors and Buyers to connect and has no control or partnership with banks or Square. All problems related to payments, delays and fees, must be addressed to your bank or Square directly.

The vendor using their Square account can issue refunds directly from the Square account.

You can cancel your Farmers Market Drop Membership anytime by visiting the Your Account section under billing and subscription Settings. You will have access to your Farmers Market Drop Membership until the end of that subscription cycle, and your final day of access will be identified in the Your account. After your Farmers Market Drop membership has ended, your store and products will not be shown on the Farmers Market Drop Listing, and you will no longer have a Membership fee added to your payment account. There is no added fee for canceling your membership.

To help vendors identify the products, we provided categories and subcategories of all the products that are allowed on Farmers Market Drop. If the category or subcategory you need it’s not available you can request a revision by emailing us at info@faermersdrop.com

Vendors who make their items with their own tools and or hands and designers who come up with an original design, pattern sketch, template, prototype, or plan to be produced by in house shop members or a production partner. Who offer their products on Farmers Market Drop.
Vendors must be transparent about how their items are being made or grown. Reselling is prohibited in our Website.
We may reach out to you at any time with a more detail inquiry about your business. Please be prepared to provide additional details about the origins of your business, your role in farming, design or fabrication or your direct connection to the products you are selling.
We reserve the right to reject any product that we suspect violates the farmers market drop guides about prohibited items and content.
Here at Farmers Market Drop we are committed on helping local vendors get more exposure on a digital platform to promote their products in their community.

Vendors must be transparent about how their items are being made or grown. Reselling is prohibited in our website.

We have a variety of reasons; we prohibit certain types of items from Farmers Market Drop.
To help vendors identify the products, we provided categories and subcategories of all the products that are allowed on Farmers Market Drop. If the category or subcategory you need it’s not available you can request a revision by emailing us at info@faermersdrop.com
Our goal is to present the visitors the same type of products they would find in a local Farmers Market. Items that present a legal risk to the local communities and are inconsistent with our values, are harmful to our members will not be allowed. This section explains what is prohibited or restricted on Farmers Market Drop.

The following types of items are prohibited or restricted on Farmers Market Drop.
1.- Alcohol, tobacco, drugs, drug paraphernalia and medical drugs.
2.-Live Animals and Human Remains.
3.- Dangerous items, hazardous materials, recalled items, and weapons.
4.- Hate items, items that promote, support, or glorify hatred.
5.- Illegal items, items promoting illegal activity, and highly regulated items.
6.- Internationally regulated items.
7.- Pornography and mature content.
8.-Violent items, or items that promote, support or glorify violence.

We reserve the right to, suspend or delete any product that does not follow our prohibit items section or cancel a membership for repeated offenders at our sole discretion.

To create an account:
1. Select Sign in|Register in the upper-right corner.
2. Click Create an Account.
3. Enter your name and email address.
4. Create a password and confirm it.
5. Click on Create Account.
6. We’ll send a confirmation email, click on the link to confirm your account.
If you don’t see the email, check your spam or trash folder. Please add our mail to your white list.

You can sign in using your Facebook or Gmail account. If you continue with Facebook or Gmail, you will be redirected to their website and asked to grant permissions to recollect your data. Once created your account, you can start to edit store profile.

To start selling, select a membership plan. You can change or cancel at any time. No commitment. Before acquiring your membership, we suggest checking our available Category - product list.

Your account can also be used as a buyer account. See how to switch to a buyer account for more information.

Before adding your products, you’ll need to set up your store profile on the Account section.

Vendor information
1. Enter the commercial name of your business, and the billing name that will appear on your receipts.
2. Select your state, city, and zip code.
You can only sell products in the cities you add on Account > Delivery options > Cities you deliver to

3. Search or suggest the farmers’ market you participate in.
Note: If you did not find your farmer’s market, suggest it. When five or more vendors register the same, you’ll collect the location badge.
4. Create a unique custom store URL.
You can share it on your social media to reach more clients.
• Only type in lowercase letters.
• Write a representative name of your shop.
• Don’t include your state or city name.
• Don’t leave blank spaces, instead use hyphens (-) to separate words.
• Don’t include special characters, such as @, #, $, &, *, + and ().
5. Click Save.


Payments
To receive online payments, you must have a square account and connect it to you Farmers’ Market Drop account.
During this step, we recommend disabling pop-ups temporarily to avoid troubles.

To connect Farmers' Market Drop and Square:
1. Go to Payments in the Account section.
2. Click on Grant permissions to make sales.
3. A new window will load. Sign in to your Square account.
4. Click Allow, to grant permissions and wait for the “Authorization succeeded” message.
5. Click Save.

You need to have an active Square account with your location information before connecting to Farmers' Market Drop. See How to add a location on Square.

Note: Square is a third-party service, for current information about Square, please visit their Support Center squareup.com/help/us/en/
Square sends email notifications of payments and transfer alerts. We suggest adding their mail to your safe list.

Besides online payments, you can choose to receive payments upon delivery.
1. Go to Payments in the Account section.
2. Select the checkbox to turn on Upon delivery payments.
We do not recommend this payment method.
3. To turn off Upon delivery payments, deselect the checkbox.
4. Click Save.


Contact information
Select the options on how you will like to be contacted by buyers.
1. Go to Contact information in the Account section.
2. Select the checkbox to turn on the options in which you would like to be contacted.
• Email address
This option can’t be changed, modified or uncheck. Directly through our site, you will get a notification by email to alert you about new orders and messages.

• Phone and text message
If you check these options, buyers will see your phone number. This information will be available only to buyers that have placed an order.

3. To turn off phone or text message, deselect the checkbox.
4. Click Save.


Delivery options
These options will be visible on all your products.

• Business days for delivery
1. Go to Delivery options in the Account section.
2. Select your approximate days of delivery.
Since all sales are local, we encourage vendors to try deliver whiting 1 business day.

• Free delivery on orders over
You can offer free delivery or set a minimum to buy to get free delivery
1. Select the checkbox if you want to offer free delivery.
2. In the next field enter the minimum total price to make valid the offer.

• Late cancellation fee
If buyers cancel an order during the delivery process, you can charge a late cancellation fee. The fee can be charged through your Square account.
1. Select the checkbox if you want to add a late cancellation fee.
Enter the charge you will apply to any late cancellation.

• Return policy
Select between All sales are final or Return policy
When selecting Return policy, write your business policies regarding returns.

• Cities you deliver to
Add your city, nearby cities or counties you can deliver to. Please note that Farmers’ Market Drop only supports local sales.
1. Select a state and city.
2. Check if your delivery is free or has a fee.
3. If you have a fee, specify the cost it in the following field.
4. Select Add another city, to continuing adding more cities.
5. Click Save.


Photos
Adding photographs of your facilities or products helps increase buyers' trust. Take a photo of your facilities, then upload them in this section to earn the Facilities badge. Please submit your pictures in the following formats: jpg, png. Each picture must not exceed 00 MB.

To add a photo:
1. Go to Photos in the Account section.
2. Click on Choose file to submit the photo in the field that applies to your business.
3. Click Save.

By submitting photos, you'll collect the Facilities badge. On your store profile, click on the badge to view the submitted photographs.


Permits & licenses
Take a photo of your vendor permits and licenses, then upload them in this section to earn the Permits & licenses badge. Please submit your photos in the following formats: jpg, png. Each picture must not exceed 00 MB.

To add a permit or license:
1. Go to Permits & licenses in the Account section.
2. Click Choose file to submit the document on the field that applies to your business.
3. Check Show to make visible the file on your store profile.
4. Click on Add another to submit another file in the same field.
5. Click Save.

By submitting your permits & licenses, you'll collect the Permits & licenses badge. On your store profile, click on the badge to view the visible photographs.

Your account can be used as a buyer or vendor.
To switch to a buyer account:
1. Log in to your Account.
2. Click on your name, in the upper-right corner,
3. Click switch to buyer.

To switch back to your vendor account, repeat the same process and click on switch to vendor.

To change your password:
1. Log in to your Account.
2. Go to Account information in the Account section.
3. Click on Update.
4. Enter your new password and confirm it.
5. Click Save.

If you forgot your password, follow these steps to reset your password:
1. Select the Sign in|Register button in the upper-right corner.
2. Under the Sign In button, click on Forgot password?
3. Enter the email address associated with your Farmers’ Market Drop account.
4. Click Send Password Reset Link
5. You’ll receive and email with a link to set a new password.
6. Enter your new password and confirm it.
7. Click set password.

To collect the badges of location, photo facilities, and permits & licenses go to your account.

In-Store pickup badge
1. Go to Delivery / In-Store pickup in the Vendor account section.
2. Click Update.
3. Select In-store pickup.
4. Enter the address of your store location, in which customers will collect their orders.
5. Add your business days and hours.
6. Click Save.
7. Remember to upload your exterior photo on Photo of facilities & products.
8. On your store profile, click on the badge to view your store information.

Photo of facilities & products
1. Go to photos in the Vendor account section.
2. Click Update.
3. Submit the photographs that apply to your business. These photos will be displayed on your store profile.
4. On your store profile, click on the badge to view the submitted photographs.

Photo of permits & licenses
1. Go to permits & licenses in the Vendor account section.
2. Click Update.
3. Submit the photographs of your permits & licenses that apply to your business.
4. Click on Show on the photos you want to make visible.
5. On your store profile, click on the badge to view the visible permits & licenses.

To connect Farmers' Market Drop and Square:
1. Go to Payments in the Account section.
2. Click on Grant permissions to make sales.
3. A new window will load. Sign in to your Square account.
4. Click Allow, to grant permissions and wait for the “Authorization succeeded” message.
5. Click Save.

You need to have a location registered on your Square account before connecting to Farmers' Market Drop. See How to add a location on Square.

Note: Square is a third-party service, for current information about Square, please visit their Support Center squareup.com/help/us/en/
Square sends email notifications of payments and transfer alerts. We suggest adding their mail to your safe list.

To accept online payments, you need to have a location on Square.
To add a location on Square:
1. Log in to your Square account.
2. On to seller dashboard, click on Account & Settings.
3. From the Business dropdown, select Locations.
4. Click on Create Location.
5. Fill out the required information and click save.

Now you can connect your accounts on Farmers' Market Drop and Square. On your vendor account go to Payments and click Grant permissions to make sales.

Note: Square is a third-party service, for current information about Square, please visit their Support Center squareup.com/help/us/en/
Square sends email notifications of payments and transfer alerts. We suggest adding their mail to your safe list.

You can only have one account connected at a time on the Farmers' Market Drop app, to change your Square account:
1. Disconnect Farmers’ Market Drop on Apps from your Square account.
2. Go to your Farmers' Market Drop account
3. Go to Payments in the Account section.
4. Click on Grant permissions to make sales to connect your new Square account.

To verify the connection see, How to verify if Farmers’ Market Drop and Square are connected? 

Note: Square is a third-party service, for current information about Square, please visit their Support Center squareup.com/help/us/en/
Square sends email notifications of payments and transfer alerts. We suggest adding their mail to your safe list.

1. Log in to your Square account
2. Go to seller dashboard
3. On the lower-left on more from square, select Apps
4. On My applications, you’ll see the granted permissions.
5. On Farmers drop Cart, you’ll see the date when was connected.

To disconnect Farmers’ Market Drop from Square
1. On Square, go to Apps
2. Select Farmers drop Cart
3. Click on Disconnect App.
4. Farmers’ Market Drop will no longer have permission to access your Square data.

Note: Square is a third-party service, for current information about Square, please visit their Support Center squareup.com/help/us/en/
Square sends email notifications of payments and transfer alerts. We suggest adding their mail to your safe list.

1. Log in to your Facebook account
2. Go to Settings & Privacy
3. Click on Apps and Websites4. You’ll see the log in as OAuht Farmers

Note: Facebook is a third-party service, for current information about Facebook, please visit their Help Center www.facebook.com/help

To add a new product:
1. Go to the Products section.
2. Click on Add product

Product details
1. Add photos of your product. You can upload up to 4 images.
2. Select the category in which your product will be listed.
Before acquiring your membership, we suggest checking our available Category - product list.
3. Add specific information about your product, such as: Net weight, Dimensions, or Materials.
4. Select the options in which your product would be Available
• 1 business day or less
Select this option if your product can be delivered in 1 business day or less.

• Seasonal
Recommended for seasonal produce or products for specific seasons (Christmas, Easter, Halloween, etc.)

• On sale
Recommended to products that are on sale or limited time offers.

• Organic
Select this option if your product is Organic. We recommend adding your organic certificate and accreditation on your account > Permits & licenses.

5. Add a unique description about your product. Let buyers know more about its creation or process.
6. Choose how much you want to charge buyers for your product.
• Option 1
Include the tax on the price of the product.

• Option 2
Add the price of your product and include the tax percentage on the Tax/Tax 2 field.
The percentages you add, will be added automatically to the final product price.

7. Add the number of product available, to let buyers know how much product is available to order.
8. Click Save.

To edit an existing product:
1. Go to the Products section.
2. Search for the product you would like to edit.
3. On the actions of the product, click on edit.
4. Go to the information you would like to modify.
5. Click Save.

The duplicate product function was created to save you time when
uploading products with very similar information.
This function will duplicate the product information, but, before saving it, you need to change the product name.

You can have products in the same category and subcategory, but you can't have the same products in the same product name.

Vendors and buyers can cancel an order while delivery status it's as pending. If the delivery is scheduled and you have to cancel an order, contact the buyer to notify them about the cancellation or reschedule delivery.

To cancel an order:
1. Go to the Orders section.
2. On the order, click on cancel.
3. An alert will appear to confirm your cancelation.
4. Click on Yes, cancel.

Your order will be canceled, and your products will return automatically to your inventory.
To refund the buyer, you’ll have to do it directly from your Square account.

To schedule a delivery:
1. Go to the Orders section.
2. On the order, click on delivery.
3. A popup window wind will appear.
4. Set up a day and time for your delivery.
Click on the calendar and time icon or enter the date and hour for the delivery.
Once the delivery is scheduled the buyer will receive a notification with the time and date.
5. Click Save.

1. Go to the Orders section.
2. On the order, click on the buyer's name.
3. A pop up will appear.
4. Select the number of stars to rate the buyer and click save.

Since all payments go directly to you, Farmers' Market Drop can't issue a refund, instead, you have to do it on your Square account.
To issue a refund on Square:
1. Log in to your Square account.
2. On to seller dashboard, click on Transactions.
3. Click on the payment you would like to refund.
4. On your transactions, you will see reflected the refund.

When issuing refunds, remember to cancel the order on Farmers' Market Drop to return the products to your inventory.

Note: Square is a third-party service, for current information about Square, please visit their Support Center squareup.com/help/us/en/
Square sends email notifications of payments and transfer alerts. We suggest adding their mail to your safe list.

On your vendor account go to Account, in the Vendor / Store section you will see your Custom URL.
Copy the URL and share it on your social media!

The email registered can not be changed or modify.

If you're a vendor yes. You need to be a member to start selling directly to the buyers (no middle man).

No, all sales are between you and the buyer

Yes, visit our guidelines to get more information.

If you don’t follow the rules your account will be suspended.

Review your product and follow the guidelines in the guidelines section, after you fix the issue let us know. We will review and delivery at our sole discretion if the suspension gets lifted.

Go to account, if you don’t find your farmers' market you can "suggest location"
When five or more vendors have suggested the same farmers' market, it will become available as a location.
You can see the information on your store profile on the FMV initials.

1. Verify that you're writing the correct email
2. Check your spam or junk mail.
If you're using a personal email please check your server settings and add farmersmarketdrop.com to your white list or ask your IT department to add it. This will ensure the delivery of future emails

If you don’t get a confirmation email, try using an alternative register form like Gmail or Facebook.

Our website has installed the SSL security protocol and all payments are processed by Square, who offers encrypted payments to protect from hackers or other dangers. For additional information please visit squareup.com

FMV stands for “Farmers’ market vendor”
If you participate in a farmers’ market you can add its location and show your customers another way to buy your products.

Each vendor is responsible for delivering their products, either making themselves the drop or hiring a local delivery company.
Please note that our platform only supports sales whiting 100 miles from your location.

No, our platform only supports sales whiting 100 miles from your location.
You can select the cities or counties you can drop off your products on Delivery / In-store pickup on your account.

Each vendor is responsible for their delivery fee.
In the section Delivery / In-store pickup on your account, you can set a delivery fee for the cities or counties you can deliver to.
Please note that our platform only supports sales whiting 100 miles from your location.

You just need to add one valid and clear image to get this badge. However, we do recommend submitting more than one photo to increase the buyer's trust.

You just need to add one clear image of a valid permit or license to get this badge. Please submit the permits or licenses that apply to your business.

To create your store URL go to your vendor account, on the Vendor / Store section you will see your Custom URL.
Write your commercial name or create one that’s related to your products. If you are using multiple words, separate them using a hyphen (-)

It can take from 1 to 3 business days.

Square commissions are very standard 3.5% +.15cents per transaction.

No, our platform creates the cart and sales recipe using the information you have provided.

No, we don charge any commissions.
You will only be billed on your monthly membership.

By adding the farmers’ market you belong to it will help your customers to have another way to find your products.
Your store and products will appear in the cities or counties you’ve selected on Delivery / In-store pickup on your account.

Your store is visible on the cities or counties you’ve selected on Delivery / In-store pickup on your account.

If you activate this offer on the selected product, it will add to the order the additional product without summing any additional prices. You can modify this function according to your needs. Take into account that this offer works with multiples of the original offer. When you activate this offer it will check your inventory to see if you have available products.